Challenge has created this statement to demonstrate our commitment to protecting the users of our service and the integrity of the information contained on this site. This statement addresses personal privacy issues such as collection and use of information obtained through the use of Challenge website. It also includes details of security measures to protect both your personal details and the intellectual property of Challenge. Users of this site should also refer to our terms and conditions.

Challenge website complies with the requirements of the Privacy Act 1988 and the Privacy Commissioner's Guidelines: 

Information Collected 

Challenge receives and stores transaction information, information you enter on our web site or have provided to us in application, registration or administration purposes. 

No personal information is collected when you browse anonymously. Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our website. In addition, personally identifiable information such as name, birthdate and contact details (e-mail addresses) are only collected when you make an enquiry, place an order, bookings or register with Challenge. All other information will be requested from you directly. 

If you choose not to provide the full and complete information we request, this may result in a limited ability on our part to offer or deliver complete services to you. We will not use your details for any other purpose, and will not disclose them to other persons or organisations without your consent. 

The Internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the Internet. Information submitted unencrypted via e-mail or web forms may be at risk of being intercepted, read or modified. If you do not wish to e-mail or send information online through Challenge website you can send a postal mail to the address in the section headed Contact Us. 

Disposing of Personal Information

Challenge will endeavour to ensure that any personal information about you which is no longer required by us for any lawful purposes will be disposed of in a secure and confidential manner or otherwise held by us in such a way that the owner of that information cannot be identified. We may, however, be required to hold some information for longer periods if required by law. 

Purpose of Collection and Use of Information 

The information we collect is used for the purpose for which you provided it including delivery of information, facilitation of services, marketing purposes, clarification of the enquiry request and registration for activities. Information such as surveys and feedback, are also used to improve Challenge services and to help us to understand how people are using these services.

Information is stored primarily to assist us in providing you with valuable ongoing support services. These details provide accurate records for insurance and legal purposes. 

Challenge will not, without your consent, disclose personal information for any purpose other than the main purpose of fulfilling our commitments to you, except where: 

a) It is required or authorised by law or for purposes of law enforcement and matters directly related to law enforcement or the prevention of unlawful activity;
b) Challenge reasonably believes it is necessary to prevent any serious and imminent threat to any person’s life, health or safety or the public’s health or safety. 

Third Party Relationships

To provide you with a more informative on-line experience Challenge does use the on-line resources, from time to time, of suppliers, supporters and business partners. Such services comprise of links to third party sites that promote additional services and products. In any such relationship Challenge takes all reasonable steps to ensure that these parties have an adequate privacy policy. 

Understandably, the privacy policy of a third party might be different to that of Challenge and it is advisable that you carefully review any third party’s privacy policy before using the site’s products and / or services. 

Access and Correction of Personal Information 

If you believe that your personal information is being used for a purpose other than that intended, we invite you to contact us so that we may take appropriate action to rectify the situation. You can review or make changes to any personal information you believe to be in error by submitting a written request highlighting the error. 

Security 

Challenge has taken steps to safeguard the integrity of its telecommunications and computing infrastructure to protect the information you send us against loss, misuse and alteration. Security measures have been integrated into the implementation and day-to-day practices of Challenge operations as part of its continuing commitment to risk management. 

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information, you input. In conjunction with our key suppliers and agents, we operate secure data networks protected by industry standards. 

Disclaimer 

Challenge makes information and business materials available on the understanding that users exercise their own skill and care with respect to its use. Before relying on the material in any important matter, users should carefully evaluate the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances to check the accuracy, completeness and relevance. 

Links to other web sites are inserted for convenience and do not constitute endorsement of material at those sites or any associated organisation product or service. These external information sources are outside our control. It is the responsibility of users to make their own decisions about the accuracy, currency, reliability and correctness of the information at those sites. The material at this site may include views or recommendations of third parties, which do not necessarily reflect the views of Challenge or indicate its commitment to a particular course of action. 

By accessing information at or through this site each user waives and releases Challenge to the full extent permitted by law from any and all claims relating to the usage of and/or reliance on the material made available through the website. In no event shall Challenge be liable for any injury, loss or damage resulting from use of, or reliance upon the material. 

Future Changes

Challenge reserves the right to amend its privacy policy at any time for any reason. We encourage you to revisit this page often for the most current disclosure of our privacy policy. Your continued use of the site will indicate your acceptance of any revised Privacy Policy.